The 787 has been in the headlines quite a bit this week, and I wanted to take this opportunity to address the incidents at Boston Logan Airport.
First, today’s issue with one of Japan Airlines’ 787s (a different airplane than the one involved in Monday’s incident) was resolved after a four hour delay and the airplane took off for Tokyo.
As for Monday’s incident involving another JAL 787, we’ve been working closely with the airline, the National Transportation Safety Board (NTSB) and other government agencies. JAL tells us that after the airplane landed and all passengers had disembarked, smoke was detected. The smoke was later traced to the battery used to start the auxiliary power unit.
We can’t talk about any specific details while the investigation is ongoing. But I can tell you that nothing we’ve seen in this case indicates a relationship to any previous 787 power system events, which involved power panel faults elsewhere in the aft electrical equipment bay. We’ve shared the information about those prior events with the NTSB and they’re aware of the details. Since we want to deal in facts rather than speculation, we’re giving our technical teams time to look over everything. Our full statement is here.
In the meantime, 787s continue to fly all over the world. The airplanes are in service with eight customers— having logged more than 18,000 flight cycles and flown more than 50,000 hours. We have complete confidence in the 787 and vow to take care of any issues our customers are experiencing— day or night.