Back in December 2011, I had an experience I’ll never forget. I was lucky enough to be on board a 787 flight from Seattle to Beijing on what would be the very first stop of the Dream Tour. Even more special—it was my very first flight on a Dreamliner.
Since that time, I’ve flown on the 787 during many other legs of the Dream Tour—as well as commercially after the airplane went into revenue service. It remains special each and every time. That’s why I can personally tell you that I’m incredibly confident in this airplane.
As more customers have taken delivery of the 787, we’ve experienced some issues with the in-service performance as commonly occurs with a new program. Rest assured that we won’t ever be satisfied until the airplane is performing perfectly. That’s why today, Boeing jointly announced with the U.S. Federal Aviation Administration (FAA) the start of a review of the 787’s recent issues and critical systems. We welcome this review because of our confidence in the airplane’s design and production system.
Ray Conner, president and CEO of Boeing Commercial Airplanes, said it best today.
“I’m certain that I speak for all the men and women of Boeing, and I express our absolute commitment to the safety and integrity of all our products. And with the 787, the FAA has conducted the most robust certification process ever in the world. We view this as a complement to this historic effort, and we look forward to the opportunity to work with the FAA in this.”
Our own practice calls on us to apply rigorous and ongoing validation of our products. We’re committed to making sure Boeing airplanes bring the highest levels of safety and reliability to our customers and the flying public. And we stand behind the Dreamliner 100 percent.