Absolute commitment

Back in December 2011, I had an experience I’ll never forget. I was lucky enough to be on board a 787 flight from Seattle to Beijing on what would be the very first stop of the Dream Tour. Even more special—it was my very first flight on a Dreamliner.

Since that time, I’ve flown on the 787 during many other legs of the Dream Tour—as well as commercially after the airplane went into revenue service. It remains special each and every time. That’s why I can personally tell you that I’m incredibly confident in this airplane.

As more customers have taken delivery of the 787, we’ve experienced some issues with the in-service performance as commonly occurs with a new program. Rest assured that we won’t ever be satisfied until the airplane is performing perfectly. That’s why today, Boeing jointly announced with the U.S. Federal Aviation Administration (FAA) the start of a review of the 787’s recent issues and critical systems. We welcome this review because of our confidence in the airplane’s design and production system.

Ray Conner, president and CEO of Boeing Commercial Airplanes, said it best today.

“I’m certain that I speak for all the men and women of Boeing, and I express our absolute commitment to the safety and integrity of all our products. And with the 787, the FAA has conducted the most robust certification process ever in the world. We view this as a complement to this historic effort, and we look forward to the opportunity to work with the FAA in this.”

Our own practice calls on us to apply rigorous and ongoing validation of our products. We’re committed to making sure Boeing airplanes bring the highest levels of safety and reliability to our customers and the flying public. And we stand behind the Dreamliner 100 percent.

Comments (7)

Bob J (California):

I am totally confident that the 787 is a safe aircraft. It is unfortunate that the media blows these issues up to make it sound otherwise and cause more problems for Boeing. Yes, things happened and they are unfortunate issues that popped up after all of the flight testing, but it's an all new aircraft. What do critics expect for testing to go on and on and on? Does everyone think that issues don't pop up on any aircraft flying today?
I would not hesitate to get on a 787 today and hope to in the near future, issues or not.
Boeing makes a great and safe product.

Tim K (Ont Can):

What gets me is that today in this day and age after utilizing the combined experience of building planes for over 100 years plus with all the latest supercomputers loaded with the most powerful software manned by people who have engineer degrees, Masters degrees and Phd's, airline manufactures who do nothing but build planes for a living can still make glaring unimaginable mistakes. How is this possible?

Is this a deficiency in our education system or over reliance on computer technology. Have we pushed the development envelope to the limit and we can't pass it?

I certainly hope the the current investigation and Boeing's admission of being transparent and cooperative will reveal the truth. Its not about blame but just finding a solution and restoring the confidence in the aviation community

Maggie Bradley (Quincy, Ma):

I'm 100% with you. I also got the chance to fly 787- Dreamliner from Houston, Texas- Newark ,NJ. Fantastic flight :-)
I going to the Boeing factory in July for my birthday.
It will be best birthday gift.
Tell Boeing to make America proud,
Boeing = made in USA
Thanking you,
Maggie

VR-HFT (Portland, OR):

I am going to Hong Kong for Chinese new year next month. I usually either go by way of SFO or YVR on Cathay, This time however, I'll be taking JAL thru SEA. It's more expensive, but money well spent because I'll be flying on the Dreamliner . Can't wait !

Norman (Long Beach, CA):

Despite the 787 being a new technology airplane and the first of a new generation of commercial aircraft, I know the 787 is and will be as safe as the other planes in the market. I am very confident in the safety of the 787 and I would certainly fly in one.

BSEE67 (Columbia, SC):

I just have to comment on all the outcry about the 787.

First, the recent incidents seem to be random. This indicates to me that there is not a basic design flaw common to all incidents. Thus I don't think that there is a major design flaw in either philosophy or execution.

The two significant areas where redesign was warranted (side of body and power panel design and software) were detected during certification and flight testing.

A bad batch of circuit boards does not constitute a fundamental problem in design, but might warrant some additional scrutiny of the supplier.

All airplanes have large quantity of outsourced parts, and the parts that have failed are not in the category of parts that the oem would be expected to build in house (valves, batteries, circuit boards, windshields).

When someone points to a long string of similar failures that actually put a flight at risk, then I'll consider worrying about the Dreamliner.

Stu Douglass (Auburn, CA):

Boeing has done a spectacular job with the new 787 platform. The design, vendor coordination and financing model have placed this company light years ahead of the competition.

The only wrinkle that I have observed is the lack of PR. In today's world it is important to maintain a wide internet presence. Either control your public image or the media will create their own version.

For example, the NBC News article by Joy Jernigan is blatantly misleading but went viral within the hour of publication. In hindsight, Boeing should have preempted this article with an earlier statement outlining the battery issue for their customers.

Boeing has been extremely innovative with their new aircraft design. I hope some of this innovation appears inside their PR department.

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